Black Ethnic Kaftan Dress

We appreciate your shopping with us! We are dedicated to providing high-quality clothing at great prices and aim to make the return/replacement process as straightforward as possible. If you need to return an item that doesn’t meet your expectations, please follow these steps: ensure the item is in its original, unworn condition with all tags attached, locate your receipt or order number, and initiate the return online through our website. For any questions or assistance, our customer service team is ready to help. Please adhere to the following steps to know our return policy correctly:

How can I return an item that doesn't meet my expectations?
Email us at contact@clothes2wear.com If you wish to ask for a replacement and after a thorough verification if the replacement is accepted by the concerned team, then you will get a return mailing label and instructions on where and how to send your merchandise. The returned goods will not be accepted if the request for replacement is not done beforehand.

What is the time frame allowed for returning items?
Within three working days of delivery, items must be returned for exchange or a replacement. You have three (3) days from the date of delivery to obtain a replacement under our three-day replacement policy. You must record an unboxing video as soon as you receive the product in order to be qualified for a replacement. The received product must to be inside its original packaging, unworn and undamaged and must be in the same condition as when you received it—including the tags, if any.

Additionally, you'll require the proof of purchase, or receipt, that you may have obtained during the transaction—online or offline.

The color of the product shown in the website may slightly vary from the actual product's color because of lights and photographic reasons. There will not be any replacement or return on such items.

The address of the delivery cannot be changed after the product is shipped; hence a return or refund will not be processed in such scenarios.

Condition of the Product

-> Please handle clothing items with care during try-ons and ensure they are returned in their original, unused condition, free from any marks, odors, or damage.

-> Product tags or ticket attachments must be included when returning items in their original packaging.

-> Since most of our items are hand-embroidered and delicate, occasional displacement of beads or sequins may occur. This is a normal aspect of the craftsmanship and not considered a fault. Please wear these garments with caution to maintain their quality.

Product Care

-> For the initial wash, please make sure to use Dry Clean only.

-> Items with heavy embroidery must be dry-cleaned exclusively.

-> Be aware that hand-dyeing methods may affect color permanence and are not guaranteed.

We cannot be held responsible for any damage to your garments if washing instructions are not followed.

NOTE:If the conditions that are mentioned above are not fulfilled then the product will not be considered eligible for return or replacement. Detailed care instructions may not be available for every garment, so please use the guidelines provided. When in doubt, opt for dry cleaning.